Fedex and my broken guitar; a happy ending.

A lot of people had asked but I'm pleased to report a happy ending to the missing/broken guitar saga – but not without a very long phone call and a few choice words – so let me tell you in case it might happen to you one day . . . .

Back in Los Angeles I thought I would get on to Fedex and see what was what so the other day I gave them a call. The department was the CAD in Georgia; now I know the devil went down to Georgia so when I called them I was wary; I asked for the woman I spoke to the very first day the guitar was on its way back to Los Angeles and for the umpteenth time I was told she had stepped out - again – so I settled for another woman - again.

I had to explain the whole situation and eventually she cottoned on to the situation; she told me there was no complaint number so she would make one and settled for that; I then told my daughter and she told me that I'd quoted the wrong complaint number so I called them back in Georgia and spoke to someone else who passed the new number on.

The next day I received an email from an International Claims Rep in the FCIS, whatever that is; she told me that a claim for damages had to be made within 21 days from the delivery date and she said Unfortunately, I will not be able to honor a claim for this shipment. Cheeky bugger, I thought to myself then I forwarded it to my daughter and said 'here's a bit of fun.'

So I called the woman and before I could even get out a few digits of the ten digit number of the complaint number my daughter had told me she interrupted me and continued to interrupt me till I hung up on her as she wouldn't even put me through to her supervisor when I asked.

Back to Georgia; the original woman had stepped out yet again but this time I persisted and told them I had called so many times and she had always stepped out but this time they needed to fetch her; I was asked to hang on and I hung on for about fifteen minutes till she actually came to the phone. She confirmed that her department was the Customer Advocate Department so deduced from this that she was my representative in hell.

I told her that I'd been refused and that we'd been talking since day one and she said “I need to find this woman's supervisor and get you to talk to her.”

So after what seemed forever I was put in touch with the supervisor who couldn't have been nicer.

After a very long conversation they gave me the price I paid for the replacement guitar, the price I paid for the original shipment and credited my daughter's Fedex account which was invoiced for the international shipment.

My daughter had called them within days and that call was recorded so the woman who refused me was totally wrong.

So there we are – I'm satisfied.

Here's a bonus:


The devil went down to Georgia, he was looking for a soul to steal.
He was in a bind 'cos he was way behind: he was willin' to make a deal.
When he came across this young man sawin' on a fiddle and playin' it hot.
And the devil jumped upon a hickory stump and said: "Boy let me tell you what:
"I bet you didn't know it, but I'm a fiddle player too.
"And if you'd care to take a dare, I'll make a bet with you.
"Now you play a pretty good fiddle, boy, but give the devil his due:
"I bet a fiddle of gold against your soul, 'cos I think I'm better than you."
The boy said: "My name's Johnny and it might be a sin,
"But I'll take your bet, your gonna regret, 'cos I'm the best that's ever been."

Johnny you rosin up your bow and play your fiddle hard.
'Cos hells broke loose in Georgia and the devil deals the cards.
And if you win you get this shiny fiddle made of gold.
But if you lose, the devil gets your soul.

The devil opened up his case and he said: "I'll start this show."
And fire flew from his fingertips as he rosined up his bow.
And he pulled the bow across his strings and it made an evil hiss.
Then a band of demons joined in and it sounded something like this.
When the devil finished, Johnny said: "Well you're pretty good ol' son.
"But sit down in that chair, right there, and let me show you how its done."

Fire on the mountain, run boys, run.
The devil's in the house of the risin' sun.
Chicken in the bread pan, pickin' out dough.
"Granny, does your dog bite?"
"No, child, no."

The devil bowed his head because he knew that he'd been beat.
He laid that golden fiddle on the ground at Johnny's feet.
Johnny said: "Devil just come on back if you ever want to try again.
"I told you once, you son of a gun, I'm the best that's ever been."

And he played fire on the mountain, run boys, run.
The devil's in the house of the risin' sun.
Chicken in the bread pan, now they're pickin' out dough.
"Granny, will your dog bite?"
"No, child, no."

By Charlie Daniels